Position Overview

This position serves an integral part of a team servicing multiple clients supporting events, overseeing membership development and engagement, and database administration.  

Essential Duties & Responsibilities:

• Oversees database administration and implementation 

• Coordinates the event registration process, including developing and testing online registration forms, entering registrations into database, sending registration confirmations, printing badges, and managing the event shipment. 

• Provide support to Event Managers such as handling attendee inquiries, preparing a variety of materials, and coordinating logistics with vendors, speakers, and venues 

• Coordinates with and assists Ngage’s education/events team as needed to support online and in-person program development, production, and delivery 

• Attend client meetings related to events and/or provide onsite support for conferences when necessary 

Qualifications

• Bachelor’s degree preferred or equivalent work experience 

• Strong customer service focus 

• Superior verbal and written communication skills 

• Excellent attention to details 

• Effective project management and organizational skills 

• Ability to execute tasks in a thorough, accurate, and timely fashion while managing multiple with competing priorities 

• Required to travel to offsite locations and venues for trainings and conferences, as needed 

• Experience with content and project management platforms  

• Proficient in Microsoft Office suite including Excel, Word, PowerPoint, and Outlook; Microsoft Teams; Constant Contact; Zoom 

• Knowledge and experience with membership databases including YourMembership, MemberClicks, Wild Apricot or other membership databases