Who We Are
Our Vision:
Empowering Associations, Enriching Relationships, and Ensuring Access to Resources
Our Values
Adaptability
We embrace change with initiative and adaptability. Our ability to adjust and immerse ourselves in each association's unique needs reflects our commitment to delivering tailored solutions and driving success.
Team Collaboration
We value collaboration and transparency, working as a cohesive team player. Through open communication and trust, we foster an environment where everyone is dedicated to the success of our clients and the Ngage brand.
Excellence
We consistently strive for excellence, exceeding client expectations through professionalism, commitment, and a can-do attitude. Our actions are driven by a passion for our work and a commitment to generating results.
Integrity
Integrity is at the core of everything we do. We operate with honesty and trust, building lasting relationships with our clients, team members, and partners.
Our Commitment to DE&I
At Ngage Management our mission is to deliver crafted solutions through collaboration, culture, and change. We understand that a diverse, equitable and inclusive company is a more innovative and successful one.
Ngage Management is committed to continuing to make diversity, equity, and inclusion part of everything we do – from our daily work to how we build our team. Our work must be internal first, so we can impact what we do externally. We know that we do that better if our employees come from different backgrounds, and if we create an environment of inclusion and belonging for them.
Passion for People
People always come first. We approach our work with enthusiasm, pride, and a deep commitment to understanding and serving the needs of our clients and team members.
Founded in 2013, Ngage Management is a full-service association and event management company headquartered in mid-Michigan. In four short years, we became Michigan's largest association management company. We have since grown to 43 employees working in 10 states serving 22 clients – including seven international clients. We work collaboratively across various channels to facilitate client success in profitable and meaningful ways.
Our proudest achievements are the success of clients, team members, work culture, and high client satisfaction scores, which speaks volumes about our client retention rate. With a reputation for shifting conventional thinking into a modern, creative, and collaborative approach, we elevate how association management companies operate.
What sets Ngage apart? We take an unconventional approach by developing a collaborative partnership with clients and identifying their uniqueness and what makes them successful. We won’t force a client to adapt to the traditional AMC approach of association management; want our clients to operate in the way that works best for them.
We know we aren’t for every association and understand that not every association is right for us. Unconventional is not just something we talk about. It is in our DNA.
This approach is based on Ngage’s founder’s mindset and precedence to think outside the box and never settle for the status quo. Ngage founder and CEO, Tobi Lyon, has built a solid team of employees and clients who also don’t want to settle for the status quo. The outcomes demonstrated and sustained not only include Ngage’s recorded achievement in business growth but how its membership-based clients thrive, not just survive!
We want our solid reputation to be something you experience first-hand, not just hear about!
Professional Development
Woven into our values and evident in our culture are: belonging and community. The work we do for our clients is extremely important to us – and so is our outreach and presence. Ngage takes part in ongoing professional development and community engagement through involvement with various organizations.
Community Involvement
As servant leaders, we greatly value – and prioritize – serving our community for the betterment of others and ourselves. We contribute to the community through membership, pro bono services, financial contributions, board representation, volunteer hours and donations. The coolest part? We strongly support and encourage our employees to volunteer and allow the flexibility to do so during business hours.