From journalism to graphic design and from project management to event planning, excellent customer service has been a common thread connecting Amy’s professional journey of more than 25 years. She delivers the kind of help she would want someone to give her. Her goal is for members to have a positive feeling about their association membership based on the quality of assistance she provides.

For Amy, every day at Ngage brings new variety as she works with the team to serve clients and members. Her varied background has prepared her to expect the unexpected, and she enjoys the diversity of tasks. Because the Ngage team is made up of extraordinary people with diverse skills, she is confident in her ability to meet any type of challenge that may arise. A skilled problem solver, she receives great satisfaction in resolving issues with the help of the team and delivering the kind of support that increases member engagement, loyalty, and confidence in an association. She is a proud member of the Michigan Society of Association Executives.

Top Three Professional Achievements:

• Increasing member satisfaction and positive feedback through exceptional customer service

• Managed state licensing and served as Director for large student ministry camps

• Successfully shifting to virtual events and workplace during the pandemic, retaining valuable lessons in the transition back to in-person

Fast Facts:

• Avid music fan

• Professional-grade playlist creator

• City girl turned nature-lover

“Ngage has a deep bench of people who are good at what they do, and our collaborative approach utilizes the team's diverse range of strengths to offer optimal support for our clients.”